Customer FAQs

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18 articles in this collection
Written by Bree V., Olivia Yates, and Renee

dumpling™ App Payment Processing

Payment Processing Tips for Customers Using the dumpling™ App
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Written by Renee
Updated over a week ago

dumpling™ App Login Help

Login Tips for Customers Using the dumpling™ App
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Written by Renee
Updated over a week ago

Sale Items

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Written by Bree V.
Updated over a week ago

How do I tip my Personal Shopper?

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Written by Bree V.
Updated over a week ago

How do I find a shopper?

How to find a shopper in the app and on the web
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Written by Renee
Updated over a week ago

How does pricing work?

Each Personal Shopper is a Business Owner who is in control of their own pricing.
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Written by Olivia Yates
Updated over a week ago

How is my payment info protected?

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Written by Olivia Yates
Updated over a week ago

How much does delivery cost?

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Written by Olivia Yates
Updated over a week ago

How do I reschedule my order?

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Written by Olivia Yates
Updated over a week ago

Why do some stores have a better item selection than others?

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Written by Olivia Yates
Updated over a week ago

Who do I contact if I have an issue with my order?

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Written by Olivia Yates
Updated over a week ago

Why haven't I received an order confirmation?

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Written by Olivia Yates
Updated over a week ago

How do I cancel my order?

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Written by Olivia Yates
Updated over a week ago

What’s the platform fee?

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Written by Olivia Yates
Updated over a week ago

What if I can’t find an item I need in the app?

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Written by Olivia Yates
Updated over a week ago

Where can I find my receipt?

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Written by Olivia Yates
Updated over a week ago

How do I switch Personal Shoppers?

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Written by Olivia Yates
Updated over a week ago

Why are there no results when I search for Personal Shoppers in my zip code?

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Written by Olivia Yates
Updated over a week ago