Customer FAQs

How do I find a shopper?

How to find a shopper in the app and on the web

Written by Renee
Updated over a week ago

How do I tip my Personal Shopper?

Written by Bree V.
Updated over a week ago

How does pricing work?

Each Personal Shopper is a Business Owner who is in control of their own pricing.

Written by Olivia Yates
Updated over a week ago

How is my payment info protected?

Written by Olivia Yates
Updated over a week ago

How much does delivery cost?

Written by Olivia Yates
Updated over a week ago

How do I reschedule my order?

Written by Olivia Yates
Updated over a week ago

Why do some stores have a better item selection than others?

Written by Olivia Yates
Updated over a week ago

Who do I contact if I have an issue with my order?

Written by Olivia Yates
Updated over a week ago

Why haven't I received an order confirmation?

Written by Olivia Yates
Updated over a week ago

How do I cancel my order?

Written by Olivia Yates
Updated over a week ago

What’s the platform fee?

Written by Olivia Yates
Updated over a week ago

What if I can’t find an item I need in the app?

Written by Olivia Yates
Updated over a week ago

Where can I find my receipt?

Written by Olivia Yates
Updated over a week ago

How do I switch Personal Shoppers?

Written by Olivia Yates
Updated over a week ago

Why are there no results when I search for Personal Shoppers in my zip code?

Written by Olivia Yates
Updated over a week ago